Talk directly to our team!
Contact the Ombudsman through the exclusive toll-free DDG number: 0800 645 6094
It is important to have your CPF document on hand to speed up your service.
Service hours: Monday to Friday, from 10:00 AM to 4:00 PM, except on holidays.
Contact
-
+55 41 3351-9966 -
0800 645 6094 – ombudsman -
ouvidoria@4um.com.br
Location
1488 | 4th floor
CENTRO | CURITIBA/PR
Zip code: 80.420-210
OMBUDSMAN
The Ombudsman has the special responsibility of representing you within 4UM Investimentos and was created to properly address your feedback regarding our services.
All requests we receive are handled independently and impartially, with our team following up until final resolution.
By submitting your feedback, you help us improve the service standards provided by 4UM Investimentos to society, as well as the quality and effectiveness of our customer service. Therefore, your criticism, complaints, suggestions, and concerns are of fundamental importance for enhancing the quality of our services.
Click here to access step-by-step instructions to submit your request.
Click here to access the Ombudsman Report.
WHISTLEBLOWING CHANNEL
4UM Investimentos values integrity, transparency, and accountability in its relationships with all stakeholders. Therefore, truthful and honest information, as well as the ethical conduct of its leaders, employees, and suppliers, are always highly regarded.
Any act that does not comply with our Code of Ethics and Conduct, Policies, Laws, or Regulations must be reported. Additionally, any situation or information that could harm 4UM Investimentos or its stakeholders is important, deserves attention, and can be reported through the 4UM Whistleblowing Channel.
You can find our Code of Ethics and Conduct on our website.
You may report a concern by sending an email to: canaldedenuncias@4um.com.br, calling 0800 645 6094, or click here to fill out the anonymous report form.
